Please refer to the venue's website for a full list of entry terms and conditions!

What to bring:

Your ticket! Treat it like gold!

Valid id

Good vibes & a positive attitude

A fully charged phone

A sealed plastic water bottle or an empty plastic water bottle

What not to bring:

Glass

Cans

Alcohol

Drugs

Professional camera equipment such as slr’s, large lenses or any external equipment such as tripods, lighting setups etc. Small still cameras (for personal use only) and phones are permitted.

Skateboards, scooters, bicycles or any other mode of wheeled transportation

Chairs

Anything studded or spiked (jackets, belts etc)

Weapons or explosives of any kind

Flares, fireworks or sparklers

Selfie sticks

Laser lights, laser pens, or lasers of any kind

Water pistols

Dogs or other pets (service dogs accepted)

Sound systems/stereos

Eskies/coolers

Nitrous oxide bulbs

Drones

Anything that could be potentially dangerous or disruptive- use common sense!

Inflatable furniture of any kind

Please be advised that Heaps Good is 18+ for Melbourne and Brisbane, and an all ages event for Adelaide.

All attendees must bring valid ID to gain entry to Heaps Good. This isn’t just a ticketing requirement, it’s a legal requirement. Even with a valid ticket, you will not be admitted without ID. Please be advised that Heaps Good is an all ages event. However a valid ID will be required for everyone.

The following types of ID will be accepted:

Current driver’s license or learner’s permit

Current proof of age card

Current passport

If you are under the age of 18, a student card can be accepted to verify your age but only if it has your date of birth on it and name on it.

Site Maps, Set Times, Markets, and Food Vendor details will become available closer to the day.

There will be multiple bars and plenty of food and snack on offer at Heaps Good to be announced closer to event day. Plenty of options no matter what your preferences are!

Stay tuned to our socials for opportunities to work and volunteer at Heaps Good.

Presale for Heaps Good starts at 4pm AEST on Tuesday 19th of September until 3pm AEST on Wednesday 20th of September or until allocation exhausted. General Sale starts at 4pm AEST on Wednesday 20th of September.

6 tickets maximum in presale. 10 tickets maximum in general sale.

Ticket for Heaps Good start at $139.90, with VIP options available.

The Sidney Myer Music Bowl is located at Kings Domain Gardens, Linlithgow Ave, Melbourne VIC 3000.

Flinders Street Station is a short tram ride or 10–15-minute walk from the Sidney Myer Music Bowl. Outside Flinders Street Station, trams travel south on St Kilda Road to the venue.

Tram stop #17 on St Kilda Road is the closest to the venue. The following tram routes stop there: 3,5,6,16,64,67 & 72.

Gates for Heaps Good Melbourne open at 11:30am on Sunday December 31st.

What’s the site like for getting around?

Getting around the Sidney Myer Music Bowl can be challenging for wheelchair users and visitors with limited mobility, due to the varied and uneven gradient of paths and grass terrain. There is a compact gravel path to the main entry via Linlithgow Avenue, as well as accessible pathways being installed for access into areas such as food markets and bars in the Kings Domain Park spaces.

There will be a dedicated viewing platform area for both stages for those in need. There are several accessible toilets available across the site.

See here for more information on accessibility services at Sidney Myer Music Bowl. For onsite assistance please email info@heapsgoodfest.com to be put in touch with our on-site liaison for the active days of the festival.

Is there accessible parking on site?

Yes. Upon presentation of a valid Mobility Parking Scheme Permit sticker, patrons are given priority parking and camping in a designated area. Please email us at info@heapsgoodfest.com prior to arrival or ask staff upon entry.

What is your Companion Card policy?

Holders of a National or State issued Companion Card may request a Companion Ticket equivalent to the ticket type held by the person with a disability. Upon approval of request, Falls will issue companions a Complimentary Ticket to the event to accompany a person with disability.

To request a Companion Card Ticket, please email the customer service team at info@heapsgoodfest.com and include the following details:

Name, email and mobile number for Companion Card holder requesting a Companion Card Ticket,

A copy of your valid 2023 Heaps Good ticket/s, displaying. Your name / D.O.B / ticket number,

A scanned copy of the valid Companion Card being used,

Name, email and D.O.B of the carer,

The Complimentary Companion Ticket will be issued via email direct to the carer. 

Who do I contact about access for people with a disability?

If you require additional assistance, please email info@heapsgoodfest.com

Medical centre in the main arena

Security to keep you safe

Staff and volunteers to answer your questions

Info Station (Lost Property located here)

Free fresh water refill stations

Quick service bars with a great variety of beverages

Pop-up bars and beer gardens

Merchandise

Market stalls

A wide variety of food options (including vegetarian, gluten free and vegan)

Art installations

World class production and stages

Sloping natural amphitheatre

Sidney Myer Music Bowl is a cashless venue, accepting Visa, MasterCard and American Express card payments.

Cloak room facilities are available for all events at Sidney Myer Music Bowl. The cloak room is located outside the venue, to the right of the Gate 1 entrance.

Sandstone Point is located at 1800 Bribie Island Road, Sandstone Point.

Bus & Train

You can pre-purchase a return bus ticket to Sandstone Point HERE

The closest train station is Caboolture which is also one of our pick-up and drop-off bus locations. Catch the train to Caboolture from your nearest train station but don’t forget to pre-purchase our bus ticket from the station direct to the venue. There are limited Ubers in the area so if you are not driving, our return buses are the best option.

Driving
If you are planning to drive and park at the event, you must have a valid car park pass. Car park passes will be $10 on the day if not pre purchased and if available, 100% of car park profits go to the Volunteer Marine Rescue Bribie Island. There will be Traffic Marshals who manage the car parking process. They do a great job of getting people in and out as quickly as possible so please make sure you follow their instructions.

There is accessible parking available close to the main entry gate of the hotel and the concert. If you are planning on using this facility please make sure you have your valid disability parking sticker/permit displayed in your window.

Driving from:
Brisbane City – Sandstone Point Hotel: 1 hour and 10 minutes
Mooloolaba – Sandstone Point Hotel: 55 minutes
Gold Coast – Sandstone Point Hotel: 2 hours
Camping overnight at the hotel or in the car park is prohibited. If you do wish to stay on-site, your only option is to book accommodation at BIG4 Sandstone Point Holiday Resort. Accommodation books quickly, if you cannot secure your stay we recommend booking a return bus HERE.

Gates open for Heaps Good Brisbane at 11am on Tuesday January 2nd.

Accessible parking is available near the main entry point to the Hotel and Concert. You will be directed to the accessible parking spaces by our Traffic Marshals.

Accessible toilets are located inside the Hotel.

Accessible seating arrangements and companion tickets are handled by the Promoter & Ticketing agency – please refer any questions to the Ticketing agency for the concert.

Yes, Sandstone Point accepts cash and has two ATMs on site if you need to get cash out. They also have Eftpos facilities available.

There are numerous transport options for patrons to use to get to spin off, including public and private transport.

Car parking:

There are 3 paid car parks on Rose Terrace for the designated drivers. Please note that these paid car parks are not run by the organisers of Heaps Good.

Uber & passenger pickups:

There will be a zone on Rose Terrace designated for passenger pick ups/drop offs, including Uber. This should not be confused with the taxi zone, which is only for taxis.

Taxi zone:

There will be a taxi zone on Rose Terrace.

Buses:

There are numerous bus routes service the Wayville Showgrounds via Goodwood Road and also services stopping on Greenhill Road and Leader Street that are within walking distance of the showgrounds. Please visit the Adelaide Metro website for more information and timetables.

Trains:

The Adelaide Showground stop falls on the city to Belair train route. Services on this route run every 25-35 minutes to and from the city. Please visit the Adelaide Metro website for more information and timetables.

Trams:

Stop 3 (Goodwood Road) is a short walk from the Wayville Showgrounds. Tram services run every 5-20 minutes to and from the city - Glenelg.

We recommend planning in advance how you will get home from Heaps Good - there are plenty of options to choose from!

Travelling from interstate?

There are many transport options available via train, bus and driving to get you to Heaps Good. For accommodation as well as things to do and see while you’re in Adelaide, check out here.

Gates for Heaps Good Adelaide open at 1pm on Saturday January 6th.

All areas of the venue are accessible by ramps and lifts, and with the exception of one small grassed area, is asphalt or concrete floor.  Wheelchair-friendly toilets will be in multiple locations. There will be a viewing platform for the main stage.  Disabled parking bays are also available. More information to become available closer to event day, or please feel free to contact info@heapsgoodfest.com

Companion card

Holders of a national or state issued companion card may request a companion ticket equivalent to the ticket type held by the companion card holder. Upon approval of request, spin off will issue companions a complimentary ticket to the event to accompany a person with disability.

To request a companion card ticket, please email info@heapsgoodfest.com including the following details:

Name, email and mobile number for companion card holder requesting a companion card ticket.

A copy of your valid spin off ticket/s, displaying your name / d.o.b / ticket number.

A scanned copy of the valid companion card being used.

Name, email and d.o.b of the carer.

The complimentary companion ticket will be issued via email direct to the care.

Service animals and other animals that aid patrons with disabilities are allowed at this event. If you have any enquiries regarding access for people with a disability and facilities at the festival, please contact info@heapsgoodfest.com

There will be a cloak service on site at Heaps Good for a small fee. Heaps Good takes no responsibility for damaged, lost, or stolen property - you cloak at your own risk.

The information booth and cloak room is the place to go to hand in a lost item you've found at the event, or to see if someone has handed in an item lost by you or a friend.

Items not collected at the end of the night will be retained by the event organisers for 2 weeks after the event, after which time they will be discarded or donated to charity.

Please email info@heapsgoodfest.com if you have lost something.