1. Entry is at own risk. The right to refuse entry is reserved.
2. The promoter and the venue shall not be held liable for any loss, injury or damages sustained entering or within the premises.
3. There are no pass outs at Heaps Good 2023/24.
4. Upon entry to the event/venue, your ticket will be exchanged for a wristband that you must keep on for the duration of the event. Lost, damaged or stolen wristbands will not be replaced.
5. Small still cameras (including those with a recording function) and mobile phones are permitted for personal use only. Professional still cameras (such as slr, dslr and similar cameras), professional video cameras (including go-pros and similar), sound recording equipment and professional lighting and tripod set ups are not permitted at Heaps Good without written authority from the promoters. Please respect the privacy of all other patrons, artists and service providers at Heaps Good when using your camera or mobile phone.
6. As members of the audience, ticket-holders consent to being included in photos, sound and live video recordings that can be used by the promoter or promoter approved media outlets for promotion of the event.
7. No byo alcohol, soft drinks, juice, milk, energy drinks, flavoured water or sports water is permitted at Heaps Good.
8. No illicit drugs are permitted at Heaps Good.
9. No glass, knives, weapons, lasers, fireworks, umbrellas, prams, bulky items (such as eskies and folding chairs) or animals are permitted at Heaps Good.
10. All persons, bags and containers are subject to a full search at entry to ensure the safety of patrons. Prohibited items will be confiscated (and only returned at promoters’ discretion) except for illegal drugs, which will be handed over to police.
11. A sealed plastic water bottle or an empty plastic water bottle is permitted.
12. Food is permitted. Must be checked on arrival.
13. Animals are prohibited at the venue, with the exception of service or assistance animals, such as guide dogs.
14. Footwear must be worn at all times throughout the event and venue.
15. Lost property will be held as a courtesy for two weeks (post-event) only. No responsibility is accepted by the promoter for property lost at Heaps Good 2023/24.
16. The promoter reserves the right to refuse entry to any patron without appropriate identification. The only forms of valid photo id that will be accepted are a current Australian driver’s licence, a current passport or a current state issued proof of age card. Please note that international driver’s licences are not valid forms of identification at Heaps Good.
17. It is a condition of entry that all patrons agree not to behave in a manner that interferes with the enjoyment of other patrons. Promoters and security reserve the right to eject any person contravening this.
18. Dangerous activities will not be tolerated. This includes aggressive moshing, stage diving, crowd surfing and climbing. Patrons participating in these dangerous activities will be evicted without right to re-entry or refund. The promoter accepts no liability for any injuries or damages caused by these activities.
19. Anyone entering the venue or found onsite at the event without a valid wristband, will be deemed to have trespassed, be removed from the venue, and may be handed over to the police. Maximum penalties apply.
20. Patrons may be removed from the event and venue, if, in the opinion of the organiser, they behave or act in a threatening or inappropriate manner, including without limitation, any aggressive, riotous, abusive, offensive, racist, sexist or insulting actions towards other patrons, event staff or any other persons at the venue, venue campgrounds or the event. Patrons are required to follow the reasonable directions of the organiser and event staff at all times.
21. If you are removed from the venue and the event, you will not be entitled to any ticket refund in part or in full and/or any compensation, unless required by law. There will be no refund of any unused portion of a ticket if you are required to leave for any of the reasons set out in these terms & conditions or if you decide not to attend. You will not be entitled to any ticket refund if you are denied entry for not having valid identification for admittance to the event.
22. Protest and political paraphernalia and banners are not allowed in the event or at the venue. Clothing, jewellery or accessory displaying the name of any motorcycle related or similar organisations or any ‘declared organisation’ within the meaning of the crimes (criminal organisation control) act 2009 is not permitted in the event or at the venue. The organiser reserves the right to remove any person in possession of or displaying these items, or any item which is deemed racist, vilifying, sexist and/or offensive.
23. Patrons must not cause damage to, improperly use, or tamper with any venue facility or event infrastructure, or cause any damage to flora and fauna on or surrounding the venue or enter any onsite bodies of water at the venue. Patrons must not remove or attempt to remove any item or object from the venue or surrounding area. Patrons accept full liability and responsibility for any loss or damage caused in contravention of this clause or any other term of these terms & conditions.
24. In the case of an emergency evacuation or situation, please follow all official directives.
25. The promoters or the event will not be held liable for any hearing damage or loss. Use earplugs if necessary.
26. The promoter reserves the right to change the line-up and/or the date of the event without prior notification. In the event of a change of the date or lineup, refunds will not be available.
27. Heaps Good 2023/24 plays rain or shine.
28. All conditions shown on the ticket are to be read together with all other statements or directives either shown on this ticket or displayed on the premises.
29. Should the ticket be re-sold or transferred for profit or commercial gain it will become void and the holder may be refused entry to, or ejected from the venue.
30. No refunds or exchanges except as in the entertainment industry code of fair practice.
31. The organiser, via its authorised ticket seller Moshtix, may in its sole discretion offer a facility for ticket purchasers to return or resell event tickets or camping tickets, which may include the option to request discretionary or conditional refunds and/or the option to resell tickets. The functionality, timing of availability, any fees payable and applicable terms and conditions in relation to the use of any such facility will be as determined by the organiser and moshtix and communicated prior to or at the time such facility becomes available to ticket purchasers. Ticket purchasers acknowledge and agree that the organiser is not required to offer such a facility and may withdraw it any time.
32. Event ticket holders aged 15 and under must be accompanied by a responsible parent and/or adult guardian holding a valid event ticket when entering the event and at all times whilst at the event. We strongly recommend this adult guardian is aged 25 years or older.
33. The organiser is not liable for any loss, injury, damage or compensation (including, without limitation, any travel costs, accommodation costs, out of pocket expenses), as a result of the event being cancelled, postponed, relocated or changed for whatever reason. If the event is cancelled in whole or in part by an act of God, extreme weather, act of war, act of terrorism, civil commotion, industrial dispute or for any event or threat outside of the control of the organiser then any refunds shall be at the organiser’s absolute discretion (unless otherwise required by law).
34. In the event of injury or illness the organiser may, at the cost of the ticketholder, arrange medical treatment and/or emergency evacuation as deemed essential for the safety of the ticketholder.
Other T+Cs
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The use of this website is governed by these terms and our privacy policy. By entering and using this website, you accept and agree to comply with our terms of use.
We reserve the right to change any or all of these terms and conditions, conditions of entry / youth policy and/or add new terms and conditions at any time. When we do so, we will make new copy of these terms of use available on our website. Your continued use of our website will be deemed to constitute your acceptance of such changes.
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You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material or content contained within the website shall remain at all times owned by us or our licensors. You are permitted to use this material only as expressly authorised by us under these conditions.
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We reserve all rights not expressly granted in and to the website and the content in the website.
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We will not be liable for any indirect, incidental, special or consequential damages, including damages for loss of business or other profits, loss of data, loss of use, claims of third parties, or other losses of any kind which result from any use or access of, or any inability to use or access our website.
5. Indemnity
You agree to be fully responsible for and fully indemnify us against all claims, losses, damages or costs (including legal costs on a full indemnity basis) arising from or in connection with any breach or alleged breach by you of these terms of use or any other legal obligation.
6. Miscellaneous
If any term or condition of this agreement is held to be illegal, invalid or unenforceable, this will not affect any other provisions and if possible, that term or condition will be deemed amended or construed in such a manner to the extent necessary to render it legal, valid and enforceable.
7. Applicable law
These terms of use are governed and interpreted in accordance with the laws of South Australia, Australia and the parties submit to the non-exclusive jurisdiction of the courts of that state.